Refund Policy
Refund Policy
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OVERVIEW
Defective or damaged products
If you have received defective or damaged products, please contact us within 7 days with pictures of the product. We will gladly send you a replacement order or refund you in full.
Items lost in transit
By ordering from us, you agree to our shipping times. Most orders are delivered within the specified time, but external factors such as customs inspections can sometimes cause delays. If the delivery time of your order is 10 business days longer than the stated delivery time, please contact us and we will gladly send you a replacement order or a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you may return the product within 14 days of receipt. Please contact us here to do so. (contact)
Lost or stolen packages
Saints Paris is not responsible for lost or stolen packages confirmed to be delivered to the address provided with an order. Upon inquiry, zibella.co.uk will confirm delivery to the address provided, delivery date, tracking information and carrier information for the customer to investigate.
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OVERVIEW
Defective or damaged products
If you have received defective or damaged products, please contact us within 7 days with pictures of the product. We will gladly send you a replacement order or refund you in full.
Items lost in transit
By ordering from us, you agree to our shipping times. Most orders are delivered within the specified time, but external factors such as customs inspections can sometimes cause delays. If the delivery time of your order is 10 business days longer than the stated delivery time, please contact us and we will gladly send you a replacement order or a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you may return the product within 14 days of receipt. Please contact us here to do so. (contact)
Lost or stolen packages
Saints Paris is not responsible for lost or stolen packages confirmed to be delivered to the address provided with an order. Upon inquiry, zibella.co.uk will confirm delivery to the address provided, delivery date, tracking information and carrier information for the customer to investigate.